Legal Documents

cv995 Privacy Policy

Your personal information matters most to us. cv995 is committed to protecting your privacy — learn how we handle your data.

Last Updated: January 1, 2026
SSL Encryption

All your data is protected with 256-bit SSL encryption. Your information is completely secure under bank-grade security standards.

Never Sold to Third Parties

Your personal information is never sold to third parties. Your privacy is our top priority.

Your Control

You decide how your data is used. You can request to update or delete your information at any time.

Secure Storage

Your information is stored on secure servers, protected by regular security audits and modern firewalls.

Fraud Prevention

The information collected is used to detect and prevent fraud, keeping your account and funds completely secure.

Regular Updates

Our Privacy Policy is updated regularly. You will be notified in advance of any changes.

Notice: By creating or using an account on cv995, you agree to this Privacy Policy. Please read it carefully in full.

01 Introduction & Overview

Cv995 ("we", "us", "the Company") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, store, use, and — where applicable — share your personal information.

This Policy applies to our website cv995.win and all associated services. We want you to use our platform with complete peace of mind, knowing that every piece of your information is handled with care.

This policy was written with Bangladeshi users in mind, so that everyone can easily understand their rights and our responsibilities. Our privacy policy is developed in accordance with international standards.

Our Commitment: Your information will never be sold, rented, or shared without authorization.

02 What Information We Collect

Cv995 collects information from you in several ways. Full details are outlined below:

Information Collected at Registration

When you open an account with cv995, we collect:

  • Full Name & Date of Birth
  • Mobile Number & Email Address
  • Residential Address & Nationality
  • Username & Password (Encrypted)
  • National ID or passport details for identity verification

Automatically Collected Information

When you use cv995, certain information is collected automatically:

Data Type What Is Collected Purpose
Device Information Device Model, OS & Browser Ensuring Compatibility
IP Address Internet Protocol Address Security & Location Verification
Browsing Data Page Visits, Time & Clicks Improving User Experience
Transaction History Deposit, Withdrawal & Bet Records Account Management
Cookie Data Session & Preference Data Personalized Experience

Additional Information for Verification

As part of our KYC (Know Your Customer) process, we may request additional information to verify your identity — such as a photo of your national ID, a selfie, or proof of address. This information is used solely for identity verification and is stored with the highest level of security.

03 How Your Information Is Used

Cv995 uses your personal information only for specific, legitimate, and transparent purposes. We never use your data unnecessarily.

Service Operations

Your information is needed to create, manage, and verify your account. It is also used to keep our betting and casino services running smoothly and to maintain accurate records of your transactions.

Security & Fraud Prevention

Your data is analyzed to detect suspicious activity, prevent money laundering, and protect your account from unauthorized access — all entirely in your interest.

Customer Support

When you contact our customer support, your account information is used to provide a fast and effective resolution.

Marketing & Promotions

Relevant offers and promotions may be sent to you based on your preferences and gaming history. You can opt out of such communications at any time.

Please Note: We will never ask for your password, full payment card number, or PIN via email or phone.

04 Cookie Policy

The cv995 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us remember your preferences.

The Cookies We Use

  • Essential Cookies: Required for the website to function properly. Without these, logging in and processing transactions would not be possible.
  • Performance Cookies: Monitors website speed and performance.
  • Functionality Cookies: Remembers your language preference and settings.
  • Analytics Cookies: Helps improve our services by analyzing user behavior.

Cookie Controls

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some website features.

05 Data Sharing Policy

Cv995 does not generally share your personal information with third parties. However, limited sharing may occur in the following circumstances:

Payment Processors

Only the minimum information necessary to process transactions is shared with mobile banking services such as bKash, Nagad, or Rocket. These providers operate under their own privacy policies.

Legal Obligations

We are required to disclose necessary information in response to court orders, government directives, or lawful requests from law enforcement agencies. In such cases, we share only the minimum information required.

Company Restructuring

In the event of a company merger, acquisition, or restructuring, your information may be transferred to the new entity. You will be informed in advance.

We never: We do not sell or share your information with advertisers, data brokers, or any other commercial entities.

06 Security Measures

Cv995 employs industry-leading security measures to keep your information safe.

Technical Safeguards

  • SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
  • Firewall Protection: An advanced firewall system prevents unauthorized access.
  • Two-Factor Verification: Two-factor authentication for an added layer of security.
  • Regular Audits: Regular system audits conducted by third-party security experts.
  • Data Backup: Data is regularly backed up to a secure location.

Administrative Safeguards

Only authorized personnel can access your information. All staff are bound by strict confidentiality agreements and receive regular security training.

In the Event of a Data Breach: In the event of a security breach, we will notify affected members as quickly as possible and take all necessary steps to address it.

07 Your Rights

As a cv995 member, you have the following rights regarding your personal information:

Access

You can request details of what information we hold about you at any time. Submit a request to our customer support team and we will provide a full breakdown within 30 days.

Right to Rectification

You have the right to correct any inaccuracies in your stored information. Updates can be made through your account settings or by contacting customer support.

Right to Erasure

In certain circumstances, you may request the deletion of your data. However, some data may be required to be retained for a specified period due to legal or regulatory obligations.

Objection to Processing

You have the right to object to the use of your data for marketing purposes. You may opt out of marketing communications at any time.

Data Portability

You have the right to receive your information in a common, machine-readable format. Contact us to make this request.

08 Children's Privacy

Cv995 is intended strictly for individuals aged 18 and over. We do not knowingly collect personal information from minors.

If we become aware that a minor is using our platform, the relevant account will be immediately closed and any collected data will be deleted.

A Note to Parents: If your child has accidentally created an account, please contact our customer support immediately.

09 Third-Party Links & Services

The cv995 website uses certain third-party services, such as payment gateways and analytics tools. These services operate under their own privacy policies.

Payment Partners

Our mobile banking partners — including bKash, Nagad, and Rocket — operate under their own security and privacy policies. During payment processing, you will be redirected directly to their platforms, where their respective policies apply.

Analytics Tools

We use web analytics tools to monitor website performance. These tools collect anonymous data and do not identify you personally.

Note: We recommend reviewing the privacy policy of any third-party service before use.

10 Policy Changes & Updates

Cv995 reserves the right to update this Privacy Policy as needed. We will notify you of any significant changes through the following means:

  • Displaying special notices on the website
  • A message will be sent to your registered email address
  • Update Notifications at Login
  • Update of the "Last Updated" date at the top of the page

Any updated policy will take effect 30 days after publication. If no objection is raised within that period, you will be considered to have accepted the new policy. We recommend visiting this page regularly.

Advisory: Check the "Last Updated" date at the top of the page regularly to stay informed about the latest privacy policy changes.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team. We typically respond within 24 to 48 hours.

Contact Methods

  • Email: [email protected]
  • Live Chat: Chat button at the bottom right of the website
  • Support Ticket: Log in to your account and open a ticket through the Support section.

Protecting your information is our highest priority. We treat every request seriously and aim to resolve it as quickly as possible.

Email: [email protected] — We will respond within 24–48 hours.
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