Player Protection

At cv995 Responsible Gaming
Our Biggest Commitment

Play for fun, not out of compulsion. cv995 believes that every player's safety and mental well-being matters more than any profit.

18+ Age Restriction
24/7 Support Services
100% Transparent Policies
Instant Self-Exclusion Feature

6 Core Pillars of Responsible Gaming

The effective measures we have taken to ensure your safety at cv995.

Betting Limits

Set your own daily, weekly, and monthly deposit and loss limits. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period.

Session Time Control

Set reminders to keep track of how long you have been playing. Automatic breaks after a set period ensure you never spend more time than intended.

Cooling-Off Break

Take a voluntary break of 1 day to 6 weeks. During this period, logging in or placing bets will be completely disabled and you will not receive any promotional messages.

Self-Exclusion

Exclude yourself from the platform for 6 months or permanently. Once activated, no new accounts can be opened and any existing balance will be returned.

Reality Check

Every 30, 60, or 90 minutes, a summary of your wins and losses is displayed automatically so you can make informed decisions.

24/7 Support Centre

Our expert team is always on hand for any issue. Reach out via live chat or email — you will receive help without any judgment or questions asked.

cv995's Commitment: We believe responsible gaming is not just a matter of rules — it is our ethical duty to every player.

01 What Responsible Gaming Means

Responsible Gaming means enjoying betting or casino games in full control, where fun is the primary goal — not chasing profits or recovering losses. cv995 encourages every player to approach gaming with this mindset.

Millions of people in Bangladesh are turning to online betting and casino games as a form of entertainment. But when gaming becomes an addiction and starts affecting family life, relationships, or finances — it is no longer just entertainment. cv995 is committed to ensuring no player ever reaches that point.

We believe responsible gaming is not the player's responsibility alone — it is equally ours. That is why we have built tools and features designed to keep you in control at all times.

Core Principles of Responsible Gaming

  • Gaming is for entertainment only, not a source of income.
  • Only bet what you can afford to lose
  • Never Play Under the Influence or When You Are Stressed
  • Do not chase losses by placing bigger bets
  • Set Your Own Time and Spending Limits
  • Keep Up Your Relationships with Family and Friends
Please Note: At cv995, only individuals aged 18 and above may open an account and play. Age verification is a strict part of our policy.

02 Recognizing the Signs of Addiction

Gaming addiction often develops gradually and can be hard to recognize early on. Read through the signs below carefully — if you notice even one of them in yourself or someone you know, seek help promptly.

Warning Signs

  • Chasing losses by placing bigger bets to try to win back what was lost
  • Neglecting family, friends, or work because of gaming
  • Hiding betting activity or lying about it
  • Repeatedly exceeding set limits despite having them in place
  • Feeling restless, irritable, or mentally uneasy when unable to play
  • Placing bets with borrowed or loaned money
  • Spending family funds or money set aside for important needs on gambling
  • Repeatedly trying to stop playing but failing each time
Caution: If even one of the above signs applies to you, do not wait — contact our support center today or use the self-exclusion tool.

03 Self-Assessment

Answer the following questions honestly. If you answer "Yes" to 3 or more, you may benefit from professional support.

Question 01

In the past month, have you spent more than your planned budget and felt regret afterwards?

Question 02

After a loss, have you told yourself that one more round would win it all back — and ended up spending more time playing because of that thought?

Question 03

Has a family member or friend ever expressed concern about your gaming habits or brought it up with you?

Question 04

Has gaming interfered with your work, studies, or family responsibilities?

Question 05

Have you ever borrowed money, sold belongings, or secretly taken money from family to fund your betting?

Question 06

Do you feel restless, irritable, or low when you are unable to bet or play?

Results Analysis: 0–2 "Yes" = Normal recreational play. 3–4 "Yes" = Caution advised — consider setting limits. 5–6 "Yes" = Seek professional help as soon as possible.

04 cv995 Protection Tools

We have put a full set of tools at your disposal so you can stay in complete control of your play at all times. These tools are entirely free and accessible anytime from your account settings.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Lowering the limit takes effect immediately; increasing it requires a 7-day waiting period and email verification.

Loss Limit

Set a maximum amount in BDT you are willing to lose within a given period. Once that limit is reached, no further bets can be placed automatically.

Session Time Limit

Set a limit on how long you play in one session. When the time is up, you will receive a reminder and be prompted to take a break.

Cooling-Off Period

Temporarily close your account for 1 day, 1 week, 1 month, or 6 weeks. During this time, no bets, deposits, or promotions will be accepted.

Self-Exclusion

Exclude yourself for 6 months, 1 year, 5 years, or permanently. Permanent self-exclusion cannot be reversed once activated. Any existing balance will be refunded within 5 business days.

Reality Check Popup

A popup will appear at set intervals showing a summary of your total betting time, wins, and losses — keeping you aware of your actual situation.

Where to find it: All these tools are available by logging into your account and navigating to "Account Settings > Responsible Gaming".

05 Parental Controls & Child Protection

Cv995 strictly ensures that no one under the age of 18 can use this platform. Age verification is mandatory at registration, and a national ID or birth certificate may be requested in cases of suspicion.

Advice for Parents

  • Install parental control software on your computer or mobile device.
  • Use a password manager on your child's device
  • Monitor your child's internet usage and the content they access.
  • Educate your child about the difference between online gaming and gambling.
  • Keep your account login details secure.
To Parents: If your child has accidentally created an account or has been using yours, please contact our customer support immediately. We will act swiftly and handle the matter with complete confidentiality.

Age Verification Process

Every user must provide their date of birth when registering at cv995. Identity verification via national ID or passport is required before the first deposit or withdrawal. Transactions remain limited until verification is complete.

06 Support & Professional Advice

Overcoming a gaming addiction can be difficult, but you do not have to fight it alone. cv995 offers direct support and can connect you with professional organizations.

Cv995 Support Team

  • Live Chat: available 24/7 in the bottom-right corner of the website
  • Email: [email protected] — Response within 24 hours
  • Support Ticket: log in to your account to open one

Professional Support

If you or someone you know may need professional mental health support, the following types of services are available in Bangladesh:

  • National Mental Health Helpline (Kaan Pete Roi)
  • Government Mental Health Hospital, Dhaka
  • Local Addiction Rehabilitation Centre
  • Licensed Psychiatrist
Please Note: Asking for help is a sign of courage, not weakness. Our team is here for you — non-judgmental and completely confidential.

Immediate Action

If you need help right now, follow the steps below:

  1. Activate an instant cooling-off period or self-exclusion from your account settings.
  2. Reach out to us via cv995 Live Chat and we'll guide you through the process.
  3. Talk to a Trusted Family Member or Friend
  4. Seek advice from a licensed mental health professional if needed

07 Frequently Asked Questions (FAQ)

Here are answers to the most frequently asked questions about responsible gaming.

No. Activating self-exclusion keeps all the balance in your account safe. You may withdraw your balance before activating self-exclusion, or our support team can arrange to return your balance securely after exclusion — typically within 5 business days.

A cooling-off period is a temporary break (1 day to 6 weeks) that ends automatically after the set time. Self-exclusion is a long-term break (6 months to permanent), after which you cannot return on your own and cv995 will not send you any promotional messages.

Lowering your deposit limit takes effect immediately. However, requests to increase the limit are subject to a 7-day cooling period and require email verification. This rule is intentional — it prevents impulsive decisions that could lead to overspending.

Yes. Family members can contact our support team to request self-exclusion on behalf of an account holder. The account holder's name, email, and some verifiable details will be required. cv995 treats these requests with the highest priority and processes them promptly.

You can enable or disable the Reality Check popup anytime from your settings. However, we strongly recommend keeping it on at all times, as it builds awareness of your gaming habits and helps reduce the tendency to play excessively.

Yes. cv995 uses an automated monitoring system that sends alerts when unusual betting patterns are detected. This does not compromise your privacy — it operates solely for your protection. You can view your full gaming history at any time from your account.
Play Responsibly

Enjoy Betting in a Safe and Trusted Environment

Join cv995 and enjoy all the benefits of responsible gaming. Use our protection tools to set your own limits on your own terms.

18+ Verified Platform Instant Self-Exclusion Feature 24/7 Support Centre
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